Why Do I Need Managed IT Services?

Managed IT Services

Firstly, and importantly, managed IT services is the services delivered by a provider that includes IT support services, proactive monitoring of IT infrastructure, and any hardware associated with the business including laptops, desktops and servers. It also involves a monthly flat rate, which means it is fixed at a level of usable hours which are negotiated at the time to cover the individual needs of the business. Hourly rates can also be discussed as an option if the services required are more ad-hoc.

Now, your business needs managed IT services because there is a need to keep your IT system reliable and efficiently running. When you work with an IT support provider under IT contracts, your business will be able to realise savings, thus it will benefit you financially in the long run. Your outgoings, expenses are controlled and the return on Investment maximised.

Are you thinking of entering into IT support contracts with a managed IT support provider in Melbourne? You can stop looking now. Podium IT offers you their IT support service that is not only professional, but reliable, friendly and easy. Our specialisation is medical IT support. We have years of experience in supporting medical IT and these years have helped us to be able to keep things running well, painlessly and without any problems for our customers in the medical field. Podium It doesn’t stop there as we also provide extensive services to a wide range of industries, visit our website at www.podiumit.com.au for more details. We understand the kind of support that you require and that your network can become very complex, especially when you start adding transcription devices, x-ray machines, specialist imaging equipment and many others.

Our services extend to the further side of IT contracts as an IT support provider because we don’t stop finding new technologies, new ideas and examination of the efficiency of our staff, our brand and our products. We would like to make sure that the service that we offer is the best that you could find in the market.

Entering an IT support contract with Podium IT will help improve your security, as well as guarantee data protection. Your systems will be checked, redesigned if needed and new technologies will be implemented to make certain that you will be able to handle incoming patients with confidence because your IT systems are trust-worthy. We will make sure that you are able to protect the health records of your patients and some other personal and private information of value, which is important, because we are in a world where data breaches are very common.

Modern technology is making a thorough and dramatic change in the world of business. It’s doing it quickly, hence many find it hard to cope with the constant change. Many businesses today want their IT operation smooth-running, time and labor saving and simplified. To achieve this desired result, they turn to Podium IT Support contracts.

The IT professionals and technicians at Podium IT are trained and qualified in the latest technology, especially medical IT. If you are thinking of contracting your IT support services, please contact us for a fast and reliable quote. Call us on 1300 859 926 or visit us at www.podiumit.com.au

We will be happy to answer your questions and if you wish require a consult we can do that over video or in person, we’d love to meet with you and let’s talk about your concerns and how we can help solve your problems, with your IT support needs. We offer our services all throughout Melbourne suburbs. We look forward to hearing from you.

How To Remotely Connect To Your Office?

IT remote support

There are instances when you need to work from home (like COVID 19), away from your office and be able to access all the files and applications of your office computer. It requires care and technological skills because it is a difficult and tough task to handle. How you connect to your office’s network, from your home or any place outside of office, completely depends on how you set up your work. This is one aspect that may require you to enter into an agreement, with an Managed IT support provider.

However, before we discuss the IT remote support, it is a good thing to know that there are free applications and tools out there that you can use, so you are allowed to remotely connect to your office computer. These applications can be useful sometimes as a quick temporary fix. Here are some of them:

  • TeamViewer is an application that can be available to use for Apple, Linux, Windows and mobile installations, without unnecessary and excessive features. It is also user friendly.
  • Chrome Remote Desktop is easier to use than TeamViewer, as it has less features. You can use it, without having the web browser running, but you must install the chrome browser as your main web browser.
  • Join me is a remote desktop app that is lightweight to a great degree and also simple to use.

When you use any of these applications, you need to follow each of their step by step instructions, so that you can make the connection to your office. If you belong to those groups of people who are not up to date with the technology changes, you might require the services of an IT remote support provider.

Podium IT provides technical help to people, who need assistance not only for remote connections, but also during times, when their computer systems have a breakdown. Our services are available in all Melbourne suburbs. We are a provider of Remote IT support and we can help you connect to your office from your home or anywhere else you might be located. Besides that, we also offer to solve your computer problems remotely. This means that our help takes place through the internet and our technicians need not leave the office; and the computer that fails also stays in its place.

Podium IT uses ConnectWise Control, a self-hosted remote desktop software app, to connect to your PC when you have a problem. When you call, one of our technicians will give you a code, which you need to enter. It is a method by which our technician identifies the nature of the problem and takes a few possible steps to provide a solution.

When you enter a contract with our IT remote support, you can have the benefits of an increased response time, minimized cost, increased productivity and your own IT expert on board 24/7.

Contact us for a fast quote on 1300 859 926 or visit us at www.podiumit.com.au

We will provide you with a free assessment or answer any questions or provide helpful information. Remember, when we manage your technological needs, you can focus solely on making your business grow. So, I know we can help.

What Is Covered In An IT Contract?

IT Contract

An IT contract is an agreement between two parties where one party provides IT support services in exchange for payment by another party. When you enter a contract with IT support, it means that you are outsourcing this service to make sure that the technological elements of your business continue to run smoothly and without any untoward incidents.

There are several salient points that should be included in IT contracts. If you are planning to outsource your IT work, look for these key items:

  • Response time and resolution time
  • Support tiers
  • Outline of Activity
  • Exclusions
  • Excess charges
  • Hours of Operation
  • Cost

Looking for an IT support provider that is not only professional, but also friendly? Look no further than Podium IT. We offer our services to small and medium sized organisation’s, specialising in medical IT support. Our services cover all Melbourne suburbs.

As an IT support provider, our IT contracts includes among others, a reliable support for your business’s technological needs, which requires support daily, especially in the medical field. Our staff includes highly skilled professionals, who have been trained to efficiently express the challenging texts in a more understandable language. This allows you to feel at ease, with your network system.

Additionally, signing IT contracts with us will mean that we will give you all the attention that you and your business needs.

Over the past 5 years, Podium IT has experienced a remarkable popularity in the IT industry, as we cement our reputation in the medical IT support industry. We are always focused on new ideas and technologies to make sure that our brand, our products and our staff prove to be outstanding in the market. You ‘ll will not need to look out for any other service provider.

The team at Podium IT ensure that all your IT operations are functioning efficiently and effectively. Moreover, it is specified in our IT contracts, we commit to find a solution to all problems related to information technology and we ensure we have you covered. We will work to make your system is easy and simple to operate, always available to your staff and most of all secure. Our medical IT solutions are superior, yet simple and we are confident that we can add value to your business.

Among the services we offer you are our medical software upgrade, hardware installation, friendly support, 24/7 management, reporting, competitive pricing and much more. With our complete IT support service, you can devote more time on the other facets of your business.

Contact us for a fast quote. Call us on 1300 859 926 or visit us at www.podiumit.com.au

Feel free to fill out our contact form; you only need to complete it and send it back to us. Rest assured that we will act on your message, as soon as possible. We are happy at Podium IT to talk about how we can assist you in your IT support requirements.

Do You Need A New Small Business IT Support Provider In Melbourne?

IT Support Melbourne

Is it time for a new IT Support provider for your Melbourne business? Below are 5 huge tips to follow when deciding on a new supplier.

If you are keeping your ear to the ground for a trustworthy IT supplier we suggest you take note of these hard hitting facts. From here you are completely prepared to integrate your new provider!!

  1. Just because they are the in the top 3 in goolge, doesn’t mean they are right for you. We suggest dig at least as far as the third page

  2. The majority of IT Companies aren’t out there to rip you off, however I am sure there is a few. These phrases should raise some red flags if you ever hear them

    • ‘You are going to need to replace your defruuuuglator, they are quite expensive’

    • ‘You need new hardware every two years to stay ahead of the curb’

    • ‘This new server will solve all of your problems’

  3. Ask to call their current clients that they have supported, speak to at least three of them and don’t be afraid the find out a lot about there approach

  4. If your office has less than 10 staff you’re more than likely don’t need the extra speed pack that is accompanied with your new server quote.

  5. Ask about their plan for implementation of your new server, this should give you a good feel about their ability to smoothly migrate your systems and provide ongoing support for you company.

I suggest you start with us at Podium IT we are a trusted IT Support agency with over 7 years of hands on experience and would be more than happy to answer any of your questions. We specialist in server migration and small business IT support and are also always available for same business day onsite support. As a plus we also offer a free IT consult for new inquires.

Podium IT | IT Managed Services Melbourne | Premium Service Provider

Datto

If you are deciding whether or not to use a fixed cost IT support fee or Managed Services in Melbourne have a read of the following five suggesting before going any further!

You wouldn’t believe the amount of business owners that haven’t considered the thought of using a fixed cost Managed Service Provider for their IT support! The truth is that you would have to be slightly crazy if you couldn’t see the benefits, and what is great is it works both ways.

  1. If you look at it from both ways, it would be within the highest interest of your supplier to have you up and running smoothly. The less downtime for you the less time spent on the phone to us

  2. Depending on your SLA (Service Level Agreement) you have a fixed IT cost for your year, this is of course excluding your hardware costs. I ask you to think about this – if you have all of your expensive equipment in the cloud and don’t pay any extra for onsite support you should be able to get a pretty sweet deal.

  3. Supporting most small businesses isn’t that difficult for most experienced IT companies, after approx. 10 years you have seen most things good and bad. I would base your decision heavily on whether or not you can have a decent conversation with your IT guy.

  4. Ask the IT Company what their point of difference is.

  5. Shop around – competition is fierce and depending on your timing you may even be able to strike a bargain.

Our point of difference is our unique customer experience of IT support. We have spent years perfecting the experience you receive when you pick up the phone and call us. Don’t believe me? Get in contact here or call us now!

Podium IT | IT Support Victoria | Classy IT Support by Podium IT

IT Support Melbourne

Before you decide which IT support provider you should call to fix your broken server. I suggest you read the following 5 pieces of advice.

  1. If your company’s service or product lands within a niece industry it is important that your service provider has experience

  2. Ask if the service provider has a point of difference? Don’t be afraid to ask a little deeper into their point of difference, for example how is it effective to your business.

  3. Supporting most small businesses isn’t that difficult for most experienced IT companies, after approx. 10 years you have seen most things good and bad. I would base your decision heavily on whether or not you can have a decent conversation with your IT guy.

  4. Ask what their response time is and how quickly can they be onsite in case of an emergency

  5. Shop around – competition is fierce and depending on your timing you may even be able to strike a bargain.

Our point of difference is our unique customer experience of IT support. We have spent years perfecting the experience you receive when you pick up the phone and call us. Don’t believe me? Get in contact here or call us now!

IT Service Provider Melbourne | How To Determine A Trustworthy Supplier Melbourne

Is it time to change your IT service provider for your Melbourne based business? Below are 5 huge tips to follow when purchasing a new server for your Melbourne business.

If you are keeping your ear to the ground for a trustworthy IT supplier we suggest you take note of these hard hitting facts. From here you are completely prepared to jump ship and start reaping the benefits

  1. Do your research. You will need to speak to the Director and ask how he/she is going to assist your company.

  2. The majority of IT Companies aren’t out there to rip you off, however I am sure there is a few. The following statements should raise some flags!!

    • ‘You are going to need to replace your defruuuuglator, they are quite expensive’

    • ‘You need new hardware every two years to stay ahead of the times’

    • ‘This new server will solve all of your problems’

  3. Ask to call their current clients that they have installed a new server for, speak to at least three of them.

  4. If your office has less than 10 staff you’re more than likely don’t need the extra speed pack that most IT companies quote. This does depend on your requirements however

  5. Ask about their plan for implementation of your new server, this should give you a good feel about their ability to smoothly migrate your systems and provide ongoing support for you company.

I suggest you start with us at Podium IT we are trusted IT Support agency with over 7 years of hands on experience and would be more than happy to answer any of your questions. We specialist in server migration and are also always available for same business day onsite support. As a plus we also offer a free IT consult for new inquires.