This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests. You will work with the Podium IT team across helpdesk, remote support and planned onsite work.
What you will do
- Respond to client support requests professionally and promptly
- Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications
- Provide remote support and attend client sites when required
- Document work, decisions and useful technical information
- Escalate risk and complex issues clearly while remaining accountable for follow-through
- Support healthcare practices and coordinate appropriately with clinical software vendors
What will help you succeed
- Strong customer service and written and verbal communication
- Practical Windows desktop and Microsoft 365 support
- Fundamental understanding of IP addressing, DNS, DHCP, Wi-Fi, switching and routing
- Structured troubleshooting and attention to detail
- A security-aware approach to identity, access and sensitive information
- Ability to manage priorities and ask for help early
Working with Podium IT
You will work with a Melbourne team that supports small and medium businesses, with particular depth in medical, dental and other healthcare environments. The role includes remote support and attendance at client sites when required.
We value careful troubleshooting, professional communication, good documentation and a security-aware approach to every client environment.