Infrastructure
Servers, workstations, storage, networking and secure remote access.
Clinical software IT support
Start with the software your practice depends on.
Specialist support is more effective when your IT team understands how clinical software interacts with servers, workstations, integrations, devices, networks, backup and security.
Podium IT serviceSupport with a clear next step
LOCALQualified technicianDirect, practical assistanceSecurity-awareCareful access and clear consentAccountable follow-throughDocumented work and outcomes
Melbourne support team
Choose your platform
Familiar software. Healthcare-aware support.
Select a vendor to explore the practical support Podium IT can provide. If your system is not listed, talk to us—we support the wider IT environment around many clinical platforms.
Best Practice IT support
Specialist support for the infrastructure, security, backup and users around Best Practice.
MedicalDirector IT support
Specialist support for the infrastructure, security, backup and users around MedicalDirector.
Zedmed IT support
Specialist support for the infrastructure, security, backup and users around Zedmed.
Dental4Windows IT support
Specialist support for the infrastructure, security, backup and users around Dental4Windows.
EXACT Dental IT support
Specialist support for the infrastructure, security, backup and users around EXACT Dental.
dentallyDentally IT support
Specialist support for the infrastructure, security, backup and users around Dentally.
FRED ITFRED IT support
Specialist support for the infrastructure, security, backup and users around FRED.
POS WorksPOS Works IT support
Specialist support for the infrastructure, security, backup and users around POS Works.
Genie SolutionsGenie IT support
Specialist support for the infrastructure, security, backup and users around Genie.
MagentusMagentus IT support
Specialist support for the infrastructure, security, backup and users around Magentus.
Using another system?
Talk to us about other medical, dental, specialist and pharmacy platforms.
Beyond application support
We support the complete environment around your software.
Updates & change
Maintenance, migrations, new versions, integrations and go-live planning.
Data resilience
Monitored backup, protected copies, recovery planning and continuity.
Cyber security
Identity, endpoints, email, vulnerability management and network controls.
Switching IT providers
A careful onboarding process that protects clinic continuity.
We document your current environment, speak with relevant vendors, identify immediate risk and plan the transition around patient care.
Discuss your software- DiscoverUsers, sites, vendors, systems, risks and current pain points.
- DocumentInfrastructure, access, integrations, backup and support dependencies.
- StabiliseResolve urgent risks and establish monitoring, security and support.
- ImproveWork through a practical roadmap aligned to the practice.
Plan with evidence
Make software changes with a clear support plan.
- Genie desktop environment support
Investigate workstation, server, scanning and connection problems affecting the day-to-day use of Genie.
- Magentus platform and supplier coordination
Clarify whether your practice uses Genie or Gentu and identify the IT, hosting and vendor responsibilities around that product.
- Practice software migration checklist
Assign responsibility for data reconciliation, integrations, workflow testing, cutover and rollback before choosing a go-live date.
Software support enquiry
Tell us what your practice uses.
Share the platform, current setup and what is getting in the way. Please do not include patient information, passwords or sensitive data.
Responsive helpdesk Vendor-aware onboarding Secure enquiry process