Speak with Podium IT
Call us first or continue with the technician already assisting you. Only start a session you were expecting.
Remote IT support Melbourne
Secure help, directly from a Podium IT technician.
Use this page when you are already speaking with Podium IT or have been asked to begin a remote support session. You stay involved throughout the connection.
Podium IT serviceSupport with a clear next step
LOCALQualified technicianDirect, practical assistanceSecurity-awareCareful access and clear consentAccountable follow-throughDocumented work and outcomes
Melbourne support team
Dedicated Podium IT portal Visible user consent Never share passwords Melbourne support team
Start your session
Open the Podium IT remote support portal.
The portal is hosted on Podium IT’s ScreenConnect address. Your technician will tell you which session to join and guide you through the prompts.
Open remote supportYou will be taken to podiumit.screenconnect.com
What happens next
A simple, consent-based support process.
Remote support is faster when the process is clear. These four stages help users know what to expect before any technician interacts with the computer.
Open the support portal
Use the button below to open Podium IT’s dedicated ScreenConnect portal in a new browser tab.
Review what appears
Follow the technician’s instructions and read any access prompt before approving it on your device.
Finish and disconnect
When the work is complete, close the support client and confirm with the technician that the session has ended.
Privacy during support
Keep sensitive information out of view.
Before connecting, close any patient record, payroll, banking or confidential document that is not required to solve the issue. Stay at the computer where practical and tell the technician if you want the session paused.
Podium IT will not ask you to send a password, MFA code, patient information or security key through this website.
Read the privacy noticeNeed help before connecting?
Call and speak with the team.
If the portal does not open, you do not recognise the session request or you are unsure what to approve, stop and call Podium IT.